Request-to-Approval
Internal request submitted. Faster decisions. with agents, systems, and approvals wired into one flow.
How Request-to-Approval actually runs
Three deployment patterns, two demo businesses. fully populated Trigger → Context → Controller → Agent → Action → Approval → Dashboard.
Fully autonomous request-to-approval. agent runs end-to-end inside policy. Humans see the dashboard, not the work.
- Trigger
Internal request submitted arrives in itsm at Acme Manufacturing.
- Context
Controller pulls live context from ITSM + HRIS. customer record, history, entitlements, balances, and current SLA state.
- Controller
Intake Agent classifies the case, picks the right play from the policy library, and dispatches the work.
- Agent
Specialist agents (Intake Agent, Routing Agent, Approval Agent) execute in parallel. extracting fields, calling APIs, drafting responses, and writing back to itsm.
- Action
Agent enriches the request, routes to the right approver, and notifies the requester at every step.
- Approval
Anything over the per-policy threshold pauses with a one-click approval card to the named human owner. everything else ships autonomously.
- Dashboard
Operators at Acme Manufacturing watch a live board: volume, cycle time, exception rate, value captured, and per-agent confidence. drillable to the underlying ledger.
Systems, agents & approvals
- Intake Agent
- Routing Agent
- Approval Agent
- Notification Agent
- ITSM
- HRIS
- Per-policy
What Request-to-Approval returns to the business
Run Request-to-Approval as an agent, not as a backlog.
We map the trigger, wire the systems, ship the agents, and put the dashboard on your wall. in four weeks.