Inquiry-to-Booking
Inquiry received. Faster bookings. with agents, systems, and approvals wired into one flow.
How Inquiry-to-Booking actually runs
Three deployment patterns, two demo businesses. fully populated Trigger → Context → Controller → Agent → Action → Approval → Dashboard.
Fully autonomous inquiry-to-booking. agent runs end-to-end inside policy. Humans see the dashboard, not the work.
- Trigger
Inquiry received arrives in pms at Acme Manufacturing.
- Context
Controller pulls live context from PMS + Calendar. customer record, history, entitlements, balances, and current SLA state.
- Controller
Concierge Agent classifies the case, picks the right play from the policy library, and dispatches the work.
- Agent
Specialist agents (Concierge Agent, Booking Agent, Confirmation Agent) execute in parallel. extracting fields, calling APIs, drafting responses, and writing back to pms.
- Action
Agent answers questions, confirms availability, takes the booking, and captures payment.
- Approval
Anything over the refund/cancellation threshold pauses with a one-click approval card to the named human owner. everything else ships autonomously.
- Dashboard
Operators at Acme Manufacturing watch a live board: volume, cycle time, exception rate, value captured, and per-agent confidence. drillable to the underlying ledger.
Systems, agents & approvals
- Concierge Agent
- Booking Agent
- Confirmation Agent
- PMS
- Calendar
- Payment
- Refund/cancellation
What Inquiry-to-Booking returns to the business
Run Inquiry-to-Booking as an agent, not as a backlog.
We map the trigger, wire the systems, ship the agents, and put the dashboard on your wall. in four weeks.