Complaint-to-Recovery
Complaint received. Better recovery. with agents, systems, and approvals wired into one flow.
How Complaint-to-Recovery actually runs
Three deployment patterns, two demo businesses. fully populated Trigger → Context → Controller → Agent → Action → Approval → Dashboard.
Fully autonomous complaint-to-recovery. agent runs end-to-end inside policy. Humans see the dashboard, not the work.
- Trigger
Complaint received arrives in crm at Helios Hotels.
- Context
Controller pulls live context from CRM + Help desk. customer record, history, entitlements, balances, and current SLA state.
- Controller
Triage Agent classifies the case, picks the right play from the policy library, and dispatches the work.
- Agent
Specialist agents (Triage Agent, Resolution Agent, Recovery Agent) execute in parallel. extracting fields, calling APIs, drafting responses, and writing back to crm.
- Action
Agent acknowledges, investigates, offers the right recovery action, and follows up to confirm.
- Approval
Anything over the credit thresholds threshold pauses with a one-click approval card to the named human owner. everything else ships autonomously.
- Dashboard
Operators at Helios Hotels watch a live board: volume, cycle time, exception rate, value captured, and per-agent confidence. drillable to the underlying ledger.
Systems, agents & approvals
- Triage Agent
- Resolution Agent
- Recovery Agent
- CRM
- Help desk
- Credit thresholds
What Complaint-to-Recovery returns to the business
Run Complaint-to-Recovery as an agent, not as a backlog.
We map the trigger, wire the systems, ship the agents, and put the dashboard on your wall. in four weeks.