Case-to-Resolution
New support case. Faster support. with agents, systems, and approvals wired into one flow.
How Case-to-Resolution actually runs
Three deployment patterns, two demo businesses. fully populated Trigger → Context → Controller → Agent → Action → Approval → Dashboard.
Fully autonomous case-to-resolution. agent runs end-to-end inside policy. Humans see the dashboard, not the work.
- Trigger
New support case arrives in help desk at Vista Retail.
- Context
Controller pulls live context from Help desk + Knowledge base. customer record, history, entitlements, balances, and current SLA state.
- Controller
Support Triage Agent classifies the case, picks the right play from the policy library, and dispatches the work.
- Agent
Specialist agents (Support Triage Agent, Knowledge Agent, Escalation Agent) execute in parallel. extracting fields, calling APIs, drafting responses, and writing back to help desk.
- Action
Agent answers the case, applies the fix, updates the CRM, and notifies the customer.
- Approval
Anything over the refund threshold pauses with a one-click approval card to the named human owner. everything else ships autonomously.
- Dashboard
Operators at Vista Retail watch a live board: volume, cycle time, exception rate, value captured, and per-agent confidence. drillable to the underlying ledger.
Systems, agents & approvals
- Support Triage Agent
- Knowledge Agent
- Escalation Agent
- Service Quality Agent
- Reporting Agent
- Help desk
- Knowledge base
- CRM
- Refund
- Credit
- Service exception
What Case-to-Resolution returns to the business
Run Case-to-Resolution as an agent, not as a backlog.
We map the trigger, wire the systems, ship the agents, and put the dashboard on your wall. in four weeks.