1. What work will the agent move?
Be specific about the process, the trigger, and the outcome.
2. What's the measured value?
Pick a metric from the Agentic Value Scorecard: revenue, cost, speed, risk, or visibility.
3. What approvals stay with humans?
Define the sensitive actions that require sign-off.
4. What systems must connect?
Agents create value when they can act in real systems.
5. Who owns the agent?
Every agent has a human owner accountable for performance.
6. How will it improve?
AgentOps. monitoring, tuning, and KB refresh. is a recurring activity, not a one-time project.