Faster, calmer support.
Agentic Customer Service
Triage, classify, answer, escalate, and learn. without overloading your team.
CEO pitch
"Customers get faster answers. Staff handle fewer repetitive requests."
Capability
What it does
Issue classification
History lookup
Common answer drafting
Ticket creation
SLA monitoring
Complaint summarisation
The team
Agents involved
Triage agent
Defined by job card, scoped tools, allowed actions, approvals, and KPIs.
Knowledge agent
Defined by job card, scoped tools, allowed actions, approvals, and KPIs.
Escalation agent
Defined by job card, scoped tools, allowed actions, approvals, and KPIs.
Quality agent
Defined by job card, scoped tools, allowed actions, approvals, and KPIs.
Integrates with
ZendeskIntercomFreshdeskServiceNowEmail
KPIs we move
- · First response time
- · Deflection rate
- · CSAT
- · SLA compliance
Deploy Agentic Customer Service
Triage, classify, answer, escalate, and learn. without overloading your team.