Massy Group · Trinidad & Tobago
The agentic-ops playbook for Master Serv Limited
Specialised automotive maintenance and service network.
The leakage
Where value is leaving today
Service centres lose hours on parts lookup, customer call-backs and warranty admin. Agentic ops compress all three.
The deployment
Three agentic workflows we would deploy
Estimate & approval agent
Drafts and sends repair estimates, captures customer approval via WhatsApp.
Parts availability agent
Checks stock + ETA across affiliated parts arm.
Warranty claim agent
Compiles warranty docs, submits to OEM.
The economics
Package, integrations & annual value
Likely integrations
- · Service DMS
- · Parts DB
The scorecard
KPIs we would move
- Repair cycle time
- Approval-to-start time
- Warranty $ recovered
Next step
Book a 30-minute Value Scan for Master Serv Limited
We'll walk the leakage above against your real numbers and produce a board-ready value case in 10 business days.