Massy Group · Trinidad & Tobago
The agentic-ops playbook for Massy Distribution
Multi-country FMCG distribution arm moving global brands across the Caribbean and Miami.
The leakage
Where value is leaving today
Cross-border FMCG flows mean fragmented order entry, manual claims, slow exception handling and a customer-service team buried in WhatsApp. Agentic ops centralise the exceptions and answer the calls.
The deployment
Three agentic workflows we would deploy
Order-to-cash exception agent
Flags short-ships, returns and credits before month-end close.
Trade-partner concierge
WhatsApp/email order capture for retailers, validated and pushed to ERP.
Forecast & replenishment copilot
SKU-by-SKU recommendations from POS + import lead times.
The economics
Package, integrations & annual value
Estimated annual value
USD 2.5M-6M / year in working capital + service time saved.
Model your own ROI →Likely integrations
- · SAP / Oracle / NetSuite
- · WMS / 3PL
- · WhatsApp Business API
- · Customer portal
The scorecard
KPIs we would move
- Order cycle time
- Fill rate
- DSO
- Service ticket time-to-close
Next step
Book a 30-minute Value Scan for Massy Distribution
We'll walk the leakage above against your real numbers and produce a board-ready value case in 10 business days.